ABOUT ENGAGE CANBERRA & FREQUENTLY ASKED QUESTIONS

 

Please note that you will need to REGISTER for an account, verify the account, and be LOGGED IN to submit ideas, and engage on the platform.



What is Engage Canberra?

Engage Canberra is part of Communities@Work's Community Development Team's Innovation strategy. We are using this Ideascale platform, to provide a place for you to share your ideas and help them grow with your community. 

 

How is Engage Canberra different from a Feedback Platform?

Engage Canberra is not a feedback platform. If you want to provide feedback to Communities@Work, you can Get in Touch. Engage Canberra is a community-driven space to share and work on ideas. It can be thought of as a space to brainstorm and then make your ideas a reality while working with other residents. It is completely free and supported by our community development team to empower communities.

 
Who can participate in Engage Canberra?

Anyone in the ACT can participate in Engage Canberra. You are invited to share your ideas, engage with other ideas, and join the conversation. We are currently accepting ideas in specific suburbs (and the overall Gungahlin and Tuggeranong communities) but will keep expanding. Meanwhile, if you can't find your suburb's "campaign" on the welcome page, you can submit your ideas to the "Other Ideas" campaign.

 
How do I participate in Engage Canberra?

You need to register to submit your ideas or engage on the platform. If you're a Communities@Work employee, you should already be added as a member. If you are not an employee, you haven't been added or can't log in, participation starts by registering for an account. 

How do I register for Engage Canberra?
  1. Go to commsatwork.ideascale.com
  2. Click on Register
  3. Enter your email address
  4. Submit registration

You will receive an email after registration. Follow the instructions in the email to verify your account and log in to Engage Canberra.

 
How do I submit an idea?

When you are ready to submit your idea, begin by choosing the campaign it fits under (e.g., "Your Ideas for Kambah"). Then, enter a title for your idea and a description. Add tags if you like, which are keywords (e.g. “sustainability”) that connect your idea to others related to the same topics. This will make it easier to find. You can also upload images, links and files to expand your idea. Finally, click "Submit" at the bottom of the page, or "Save as draft" if you're not ready to submit your idea and would like to come back to it later. 

 
How can I engage with other ideas?

On the Ideas page, you can browse other ideas. As you read through the ideas, you'll notice that you can vote them up and vote them down. When you vote, you're helping to influence which ideas rise the ranks. That's a big responsibility!

When you upvote an idea, it means you believe in the idea and want it to move towards implementation. When you downvote an idea, it means you don't think it is viable or that it has another problem. The Engage Canberra community is constructive, and we encourage discussion. So, when you vote, it will help the community to understand why by leaving a comment.

You can add comments by clicking on the speech bubble icon or click in the box below the submitted idea. You can also follow ideas you are interested in by clicking the star icon. This will give you notifications whenever somebody comments on the idea or it progresses to another stage. If you know somebody who might be interested in an idea, but isn’t on IdeaScale, you can email an idea to them using “Email Idea” next to the follow (star) icon. 

 
How can I search for ideas?

You can use the search box to find other ideas. You can check whether your idea or an idea similar to yours has already been submitted using this search function. You can also view ideas for each of the campaigns in the list at the right.

 
How can I see my activity within the community?

To see your community activity, select 'My Community Activity' from the dropdown on the top right-hand corner of your community. You will be taken to a new page where your activity details will be visible.

 
What happens to my idea after it's submitted?
After your idea is submitted, it will go through the following stages on its journey towards implementation. You will need to follow it throughout the journey to help make it a reality, along with other members of your local community willing to support and progress your idea.

Stage 1: Ideate

When you first submit your idea, it will be placed in the Ideate stage. Here, anyone on the platform will be able to see your idea, comment on it and vote. After your idea has received enough votes (usually 10), it will be progressed to the Build Team stage.

Stage 2: Build Team

In the Build Team stage, you then get a team together with other people from your community to help work on the idea. Set the amount of positions in the team based on how many people you think you will need with “Add Position” or “Remove Position”. Add people you think would like to be part of the team using “Assign Member. Make sure there is always at least one spare position in the team so anyone can join.

If you see that an idea you like is at this stage and you’re keen to help, click “Build Team” and join the team for that idea!

Stage 3: Available Assets

After building a team, your idea then moves to the Available Assets stage. In this stage, your team and your community consider what assets are already available in the community that can help achieve the idea. Click “Assets” and add some answers to the questions underneath the idea. Everyone can contribute to this part, and you might be surprised what assets are uncovered that can help make the idea happen!

If you see an idea at this stage, and you know of something that might help with the idea, don’t hesitate to add it to the list! Please remember to be respectful. Don’t erase what somebody else has written if you don’t agree – just explain why you don’t agree in the box.

Stage 4: Refine

Once you have completed the Available Assets stage, your idea moves to the Refine stage. Here, your idea team will be asked a series of questions to help refine your idea and get it ready for implementation. Make sure to get all of your team’s heads together to consider these questions!

Stage 5: Pledge Time

After the Refine stage, the next and final stage is Pledge Time. In this stage, members of the community can pledge some of their own volunteer time to help achieve the idea. After your team sets a target of how many hours you think you’ll need (by clicking “Edit Target”), anyone can volunteer to help.

If you see another idea at this stage that you’d like to help, enter the number of hours you think you could volunteer and click “Contribute”. Keep in mind, it doesn’t have to be much time to help, and it’s not unconditional. You might only be able to volunteer one hour in a month, one hour total, or you might just be able to help at a once-off working bee on a Saturday in June. Every hour helps, just do what you can!

Stage 6: Implementation

After Pledge Time, you’re ready to go. The Community Development Team will check in with you in case there’s anything you need from us, but otherwise, you should now be able to make your idea a reality!

 
What happens if my idea is not deemed viable?

If the idea could use more refining, the timing isn't right or can't move forward for any reason, your idea doesn't go away. Instead, your idea will be parked in the "Parking Lot". This is a space where your idea may be "reserved" for assessment at a later time. 

 
How can I know what's happening to my idea?

You can enable email notifications when someone comments on your idea, when it progresses to another stage, etc. You can modify these notifications to get as many or as few messages as you choose. You can also subscribe to Idea Campaigns to get updates about ideas within a particular campaign.

 
How are ideas and comments moderated on Engage Canberra?

Our Community Development Team will consistently monitor ideas and comments on the platform. If your comment or idea violates the following policies, your idea or comment may be removed:

  • Comments or ideas that contain abusive, vulgar, offensive, threatening or harassing language, personal attacks of any kind, or offensive terms that target specific individuals or groups
  • Comments or ideas that promote or advertise services or products, or that promote or oppose any political party, person campaigning for elected office, or any ballot proposition.
  • Comments or ideas containing links to sites that may be considered as spam by Communities@Work.
  • Comments or ideas containing personally identifiable information, such as phone numbers or addresses.

Repeated violation of policies can result in the banning of a member.

Communities@Work also reserves the right to ban any member or remove any idea or comment if the content posted is deemed inappropriate or in violation of Communities@Work values, as per the discretion of the moderators.

Please contact moderators if you see anything offensive or concerning. 

 
What is Communities@Work's Privacy Policy?

Our privacy policy can be found here: https://www.commsatwork.org/privacy-policy

Our Whistleblower policy can be found here: https://www.commsatwork.org/whistleblower-policy

 
Who can I reach out to if I have any questions or concerns?

The Community Development Team at Communities@Work is your point of contact for any questions or concerns. Please get in touch if you need help using the platform, are experiencing any technical issues with it, or if you'd just like to chat! You can reach us at communitydevelopment@commsatwork.org or (02) 6293 6500. 

 

Who is Communities@Work?

Communities@Work is Canberra's largest not-for-profit community organisation, working with our community to build a resilient, sustainable, and socially inclusive community. With over 40 years' experience in the ACT and Capital Region, we provide a wide range of high quality early education and care services and community services that supports positive educational outcomes, assists in alleviating hardship, enhances quality of life and leads to positive social change.

Communities@Work sees a world where our community is flourishing. Where everyone has a sense of belonging and has the opportunity to live a purposeful life and contribute to our shared success. You can find out more about Communities@Work on our website